9bat Privacy Policy
At 9bat, the privacy and security of every player across Bangladesh is a fundamental commitment — not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and protected, and the rights you have over your own information.
How 9bat Handles Your Data
These six points summarise the most important aspects of our data practices. The full legal text is provided in the sections below.
What Personal Data 9bat Collects
The table below lists each category of personal data we collect, the reason we collect it, and the legal basis under which it is processed.
| Data Category | Examples | Purpose | Legal Basis |
|---|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Account registration, KYC age and identity verification, fraud prevention | Contract performance; legal obligation |
| Contact Data | Mobile number, email address, division/city (e.g., Dhaka, Chittagong) | Account communications, transaction alerts, support responses | Contract performance; legitimate interest |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers, bank account details, transaction history | Processing deposits and withdrawals, AML checks, fraud detection | Contract performance; legal obligation |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security, fraud prevention, session management, geolocation checks | Legitimate interest |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Platform improvement, responsible gaming monitoring, personalisation | Legitimate interest; consent |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Resolving disputes, improving support quality, compliance record-keeping | Contract performance; legal obligation |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | Sending relevant promotions (BPL season offers, Eid bonuses, etc.) only where consent is given | Consent |
1.1 The data controller responsible for your personal data is the operator of the 9bat platform (referred to throughout this policy as "9bat", "we", "us", or "our"). 9bat operates as an offshore online betting platform accessible to players in Bangladesh and other supported markets.
1.2 For all data-related enquiries, requests, and complaints, you may contact our Data Protection team at [email protected]. Please include "Privacy Request" in the subject line of your message so that your query is directed to the correct team.
1.3 9bat is committed to handling all personal data in a manner that is fair, transparent, lawful, and consistent with the principles of data minimisation — meaning we collect only what is necessary for the stated purpose.
2.1 Information You Provide Directly. We collect personal data that you provide when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotional communication. This includes identity data, contact data, financial data, and communications data as described in the table above.
2.2 Information Collected Automatically. When you access the 9bat platform, we automatically collect certain technical data including your IP address, device identifier, browser type and version, operating system, pages visited, and timestamps of your activity. This data is collected using server logs, session cookies, and similar technologies.
2.3 Information from Third Parties. We may receive information about you from third-party KYC verification providers (who confirm your identity against government databases), payment processors (who confirm transaction status), and fraud prevention services (who flag unusual patterns). We use this information only for the purposes for which it was shared.
2.4 Information You Choose Not to Provide. In some cases, providing personal data is optional. However, failure to provide mandatory data (such as identity verification documents) may prevent us from processing your withdrawal request or maintaining your account in an active state.
3.1 9bat uses your personal data for the following specific purposes:
- Account Management: To create, maintain, and administer your 9bat account, including processing your registration, verifying your identity, and managing your account settings and preferences.
- Transaction Processing: To process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and to process withdrawal requests to your registered payment method.
- Security and Fraud Prevention: To monitor for suspicious account activity, detect and prevent fraud, money laundering, and the use of automated betting software, and to enforce our Terms & Conditions.
- Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, to apply deposit limits, session limits, and self-exclusion requests, and to send responsible gaming communications where appropriate.
- Legal Compliance: To meet our obligations under applicable financial crime laws, to respond to lawful requests from regulatory and law enforcement bodies, and to maintain records required for audit purposes.
- Platform Improvement: To analyse how players use the platform, identify technical issues, improve navigation and game offerings, and personalise the platform experience where you have consented to this.
- Marketing (where consented): To send you promotional communications about bonuses, seasonal offers (such as BPL season promotions, Eid special bonuses, and Pohela Boishakh offers), and new game releases — but only where you have opted in to receive such communications.
3.2 We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review, except for automated fraud-flagging systems which are always subject to manual review before any account action is taken.
4.1 Service Providers. We share personal data with carefully selected third-party service providers who assist us in operating the platform. These include KYC and identity verification providers, payment gateway partners (including bKash, Nagad, and Rocket integrations), fraud detection and anti-money laundering services, hosting and cloud infrastructure providers, and customer support platform providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to 9bat.
4.2 Game Providers. Where you access games powered by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, your session data (such as your player ID, bet amounts, and game outcomes) is shared with the relevant provider for the purpose of operating the game and settling results. These providers operate under their own privacy policies with respect to their processing activities.
4.3 Regulatory and Legal Disclosure. We may disclose your personal data to regulatory bodies, law enforcement agencies, courts, or other public authorities where we are legally required to do so, where we believe disclosure is necessary to protect the rights, property, or safety of 9bat, our players, or others, or where required in connection with a legal claim.
4.4 What We Do Not Do. We do not sell, rent, or trade your personal data to third-party marketers. We do not share your data with social media platforms for advertising targeting purposes. We do not share your data with any party that has not committed contractually to using it solely for the purpose for which it was shared.
5.1 We retain personal data for as long as your account remains active and for a minimum of 5 years following account closure. This retention period is required to meet our financial record-keeping obligations and to allow us to respond to any regulatory investigations or legal claims that may arise after your account is closed.
5.2 Communications data (support transcripts, complaint records, and email correspondence) is retained for 3 years from the date of the communication, unless it relates to a dispute or legal matter that is still outstanding, in which case it is retained until the matter is fully resolved.
5.3 Marketing preference records (including opt-in timestamps and opt-out requests) are retained indefinitely to ensure that we can demonstrate compliance with marketing consent requirements and honour opt-out requests accurately.
5.4 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.
6.1 9bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and the 9bat platform.
- Industry-standard bcrypt hashing for all stored account passwords — plain-text passwords are never stored.
- Role-based access controls ensuring that 9bat staff can only access the personal data that is necessary for their specific job function.
- Regular security audits and penetration testing of the platform infrastructure.
- Automated monitoring systems that detect and alert on unusual access patterns in real time.
- Physical security controls at all data centre locations hosting 9bat infrastructure.
6.2 While we take all reasonable precautions to protect your data, no internet transmission or electronic storage method is 100% secure. You are responsible for keeping your account credentials confidential. Do not share your password with anyone, and contact [email protected] immediately if you believe your account has been accessed without your authorisation.
6.3 In the event of a data breach that is likely to result in a risk to your rights and freedoms, 9bat will notify affected players within 72 hours of becoming aware of the breach, consistent with best-practice data breach notification standards.
7.1 9bat uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preferences, and enable secure transactions. These cookies cannot be disabled without affecting your ability to use the platform.
- Analytical Cookies: These cookies collect anonymous information about how players navigate the platform — for example, which pages are visited most frequently and where players encounter errors. We use this data to improve the platform experience. These cookies are enabled by default but can be opted out of.
- Functional Cookies: These cookies remember choices you make on the platform (such as your preferred deposit method or notification settings) to provide a more personalised experience.
7.2 9bat does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in retargeting advertising programmes.
7.3 You can manage cookie settings through your browser settings. Disabling strictly necessary cookies will impair the functionality of the platform. Please refer to your browser's help documentation for instructions on managing cookies.
8.1 You have the following rights in relation to the personal data that 9bat holds about you:
- Right of Access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
- Right of Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
- Right of Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
- Right to Restrict Processing: You may request that we suspend processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold.
- Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, machine-readable format for transfer to another provider.
- Right to Object: You may object to processing of your personal data where we rely on legitimate interest as the legal basis, including for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
8.2 To exercise any of the above rights, contact our Data Protection team at [email protected] with the subject line "Privacy Request — [Right Name]". We may need to verify your identity before processing your request. We will respond within 30 days; complex requests may take up to 60 days, and we will inform you if this is the case.
9.1 The 9bat platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register an account, place a bet, or use any part of the platform.
9.2 If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, delete the data, and — where winnings have been generated — forfeit those winnings in accordance with our Terms & Conditions.
9.3 Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. 9bat supports responsible gaming and the protection of vulnerable individuals, including minors. For more information, visit our Responsible Gaming page.
10.1 9bat operates as an offshore platform. As a result, your personal data may be transferred to and processed in countries outside Bangladesh. This includes transfers to the jurisdiction in which 9bat's servers and infrastructure are hosted, and to the locations of our third-party service providers.
10.2 When personal data is transferred internationally, 9bat takes steps to ensure that appropriate safeguards are in place. These include contractual data transfer agreements with service providers that impose data protection standards equivalent to those observed by 9bat itself.
10.3 By using the 9bat platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Bangladesh for the purposes described in this policy.
11.1 With your consent, 9bat may send you promotional communications by email or SMS. These may include welcome bonus updates, reload offers, BPL and IPL season promotions, Eid and Pohela Boishakh special offers, new game launch announcements, and loyalty programme updates.
11.2 You can opt out of marketing communications at any time by updating your notification preferences in your account settings, or by replying "STOP" to any SMS communication. You may also submit an opt-out request to [email protected].
11.3 Opting out of marketing communications does not affect transactional communications. We will continue to send you account-related notifications (such as deposit confirmations, withdrawal status updates, and security alerts) regardless of your marketing preferences, as these are necessary for the operation of your account.
11.4 9bat does not engage in unsolicited bulk marketing. All marketing communications are sent only to players who have explicitly opted in through the registration process or account settings.
12.1 The 9bat platform may contain references to third-party game providers and payment partners. While these providers are integrated into the 9bat experience, they operate under their own privacy policies, and 9bat is not responsible for their data practices.
12.2 9bat does not include links to external websites that are unrelated to the platform's core betting and gaming services. Where third-party game content is displayed within the 9bat interface (for example, a live casino stream powered by Evolution Gaming), the data handling practices of that provider apply to the elements of the experience they directly power.
12.3 We recommend reviewing the privacy policies of any third-party payment provider you use (such as bKash, Nagad, Rocket, or Upay) to understand how they handle your financial data independently of 9bat.
13.1 9bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, we will notify you by email to the address registered on your account and by displaying a notice on the platform, with a minimum of 7 days' advance notice before the changes take effect.
13.2 The effective date of the current version of this Privacy Policy is stated at the top of this document. We encourage you to review this policy periodically to stay informed of how we handle your personal data.
13.3 Continued use of the 9bat platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you should close your account before the effective date of the change.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bat handles your personal data, please contact our Data Protection team:
- Email: [email protected] (subject line: "Privacy Request")
- Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days.
- Language: Our Data Protection team responds in English. All formal privacy requests should be submitted in English for the fastest processing.
14.2 If you are not satisfied with our response to a privacy-related complaint, you may escalate the matter through any dispute resolution mechanism available to you under applicable law in your jurisdiction.
14.3 For issues relating to responsible gaming, self-exclusion, deposit limits, or account closure, please visit our Responsible Gaming page or contact support directly. Our team is available 24 hours a day, 7 days a week.
Questions About Your Data? We Are Here to Help.
Reach out to our 24/7 English support team, review our FAQ, or explore the 9bat platform with confidence knowing your data is protected.